Attendant and Companion Policy

Companion and Attendant Policy

Drivers physically assist passengers from the ground floor doorway, to and from the vehicle, to the ground floor doorway at the destination. Passengers are left alone onboard vehicles when the driver is picking up other passengers. Drivers do not ring buzzers/doorbells or search for passengers. Drivers will not provide personal attendant service/supervision during the trip, or place passengers into the hands of someone else at the destination point (i.e. wait for a caregiver to arrive).

Handi-Transit passengers requiring the assistance of an attendant must arrange for their own attendant and inform the service representative an attendant will be travelling with them when making a trip request.

Companion and attendants must pay the Handi-Transit fare.

Companion:
A friend or relative is welcome if there is room on the vehicle after the schedule is produced (fare required).

Attendant:
One attendant for assistance before, during or after a ride is accommodated at the time of booking (fare required). This is determined by the registrant and may be for all trips or some trips, depending on individual needs.

Mandatory Attendant:
One attendant for assistance before, during or after a ride is accommodated at the time of booking (fare required) because the registrant is not able to safely travel independently due to a cognitive impairment or is unable to manage independently beyond the drop off location, (i.e. propel their wheelchair on their own). The registrant will not be transported without an attendant present.

Children Under 12 years of Age

• Children are welcome to travel with a Handi-Transit registrant.
• Children over six years of age must pay the Handi-Transit fare.
• An appropriate car seat/booster seat for small children must be provided by the registrant.