Passenger Responsibilities

Handi-Transit passengers must adhere to Handi-Transit policies and regulations.

Handi-Transit passengers are required to:

Be at the specified location a minimum of five minutes before scheduled pick up time
Pay the required fare for transport to the driver
Treat and communicate with drivers in a respectful manner
Book and confirm trips
Call 986-5711 as soon as possible if canceling a trip
Arrange for special assistance if it is required while traveling or at their destination
Limit parcels to what they can reasonably carry on their lap
Allow the driver to fix wheelchair firmly in position in a manner that conforms to all government securement regulations
Wear the vehicle seat belt provided (including shoulder strap)
Call 986-5722 if the Handi-Transit vehicle is more than 10 minutes late for a pick-up
Notify Handi-Transit of ALL changes to personal status including:

To make the trip comfortable for all, passengers should keep in mind:

No eating is allowed on the vehicle and drinks must be in spill-proof, covered containers.
MP3’s are allowed with head phones as long as the sound is not audible to others.
Drivers should not be distracted while the vehicle is in motion.
Handi-Transit reserves the right to refuse service to anyone who poses a threat to the safety of other passengers or the driver, or whose behavior poses a threat to their own safe transport.
Handi-Transit does not refuse service to an individual with disabilities solely because of the individual’s disability or any involuntary behavior that may offend, annoy or inconvenience other persons. In the event that a passenger does exhibit some aspects of involuntary behavior, the passenger may be required to travel with an attendant.