Assistance to Passengers

Drivers are required to provide assistance to passengers at all times. If it appears that a passenger requires specific assistance, the operator will ask how he/she could be of assistance. If the passenger indicates that no assistance is required, it is still important and mandatory that the driver walk beside the passenger to ensure their safety.

While drivers provide general assistance, Handi-Transit is NOT an assisted medical service.

• Operators are not expected to perform the duties of a specialized attendant, or provide any type of medical assistance.

• Drivers do not provide personal attendant service or supervision during the trip, or place passengers into the hands of someone else at the destination point (wait for a caregiver to arrive).

• Passengers who require assistance during or after a trip should arrange for an attendant to travel with them. Handi-Transit will reserve a seat for an attendant.
• Handi-Transit drivers will secure a passenger’s wheelchair or other mobile assistive device using the floor restraints.
• At no time are drivers allowed to lift or carry passengers or carry passengers’ parcels, bags or other personal items.
  In the event of an emergency, the operator immediately notifies the Handi-Transit dispatcher who will engage the City’s emergency services.