Trip Cancellations

Cancelling your ride well in advance allows Handi-Transit to redirect vehicles to other riders who need service. Rides must be cancelled at least 30 minutes prior to your scheduled pick up time.

Rides that are not cancelled at least 30 minutes before the scheduled pick up time will be considered no-shows.

We understand that cancelling a trip is necessary from time to time. Handi-Transit makes every effort to fill cancelled spots. However, not all cancelled trips can be filled. This drives up the cost of providing service, as we must pay for trips that are cancelled. It also prohibits other passengers from accessing Handi-Transit services.

If you must cancel a trip, call 986-5711 before 11 am the day before you are scheduled to travel. By cancelling before 11 am the day before, the trip won’t be scheduled. This eliminates the cost of wasted resources and enables another passenger to get a ride.

To avoid the need to cancel trips, book only the trips needed. You may wish to consider booking one day prior to travel needs (before 11 am) as you may have a better idea of your travel intentions at that time. Booking trips in advance (as much as seven days) is offered as a convenience and does not improve passengers’ chances of obtaining a trip, as all trips are scheduled the day before travel and are based on a priority system.

Subscription Service and Trip Cancellations

Subscription service is defined as a ride which is taken at least three times per week between the same origin and destination and at the same times.

If you have a subscription with Handi-Transit, and you do not require the subscription service for a period of time, call Handi-Transit through 986-5722 to let us know. A hold on the subscription will be placed for the period you request.

If your cancellations exceed what is reasonable, certain restrictions may be placed on your access to Handi-Transit service that may include cancelling any subscription service or limiting the number of trips booked in a one week period.