Pre-Booking Requirement

Trips may be requested up to one week in advance, and until 11 am the day before you wish to travel. Customers need to have the following information ready when calling to request a trip:

• Your name and Handi-Transit registration number
• The date you require your trip
• The exact street address (and building entrance) including the unit number of each location – pickup and drop off
• The time you want to arrive at your destination
• If there is a specific time you must be at your destination, the required arrival time
• The time you want to be picked up for your return trip
• If you will be travelling with an attendant
• What mobility equipment you will be using during transportation
• If you have changed your mobility aid for the trip

Regular Priority 1 trips (work, medical, post secondary education) at the same time to the same destination (minimum three times a week) can be pre-booked in a subscription service to avoid the need to call daily.

Calls are answered in the order they are received. The call takers are instructed to be brief during busy hours so they can complete each call quickly and take other calls coming in to the Handi-Transit office.
As part of Handi-Transit’s quality control efforts, calls to schedule trips are recorded. This helps us ensure that all customer calls are handled promptly, courteously and accurately.