Not Showing up for Your Trip (No-Show)
No shows cause inconvenience to other customers and waste limited resources.
Handi-Transit records a customer no show on the passenger’s file when:
- You cancel the trip less than 30 minutes before the scheduled pick-up time.
- You are not waiting just inside your door on the ground level of your building at the pick-up time.
- You are not waiting at the pick-up point for your return journey.
- You are not ready to leave at the pick-up time (even if the delay is caused by a caregiver).
- You refuse the ride when it arrives.
- You have more parcels than you can hold on your lap.
- You have not had the walk shovelled at your residence in winter.
Handi-Transit charges for no shows during each six-month period.
Penalties for accumulating no-shows:
- 1st No Show – No Charge
- 2nd No Show – The equivalent of one fare
- 3rd No Show – The equivalent of two fares
- 4th No Show – The equivalent of three fares
- 5th and further No Shows – $15.00
A passenger’s service is suspended once
the amount owed reaches or exceeds $30.00.
You are notified of any no-show charges by mail.
Remember: You can cancel your trips by calling 204 986-5711.
Return-Ride Cancellation from a No-Show
If you are a no-show for your ride to a destination, and you had scheduled a return ride from that destination, Handi-Transit will automatically cancel your return ride.
If you do still need the return ride, you must call 204 986-5722 to have the return trip re-instated.
Penalties for a No-Show
When you incur a no-show, you are notified by mail. If you continue to incur no-shows, you will continue to be notified by mail with accrued costs, which must be paid within the specified time frame.
No Show and Late Cancellations
If a passenger needs to cancel a previously scheduled ride, they should call 204 986-5711 as soon as possible so that a trip can be provided to another passenger. A passenger who does not call to cancel is considered a no-show. A passenger who cancels with less than 30 minutes is considered a late cancellation and a no-show. Late cancellations and no-shows take up ride time that could have been used to accommodate the travel needs of others.
Restrictions, fines and/or other penalties may be imposed if a passenger continues to not show for his/her scheduled trips or chooses to continuously cancel scheduled trips.
